Surreal Co. International

Refund & Cancellation Policy:

1. You are eligible for a complete refund if you change your mind regarding our service within the first 2 hours (or) if your project hasn’t been commenced.

2. Our project cancellation charges are based on the following criteria:
– Premature (When the project has commenced and less than 10% of the work for your project has been done) – The cancellation fee is 15% of the total project budget.
Conceptualization (When the Project has been completed upto 30% of the work for your project has been done.) – The Cancellation Fee is 50% of the total project budget.
Designs & Rendition Period (When the Project has been completed upto 50% of the work for your project has been done.) – The Cancellation Fee is 70% of the total project budget.
Near Completion (When the project has been completed more than 50% of the total work for your project has been done.) – The Cancellation Fee is 100% of the total project budget.

3. In some cases we’re to retain relationships with our clients. We might issue a ‘Complete Refund’ if the baseline designs and the ideology of the project isn’t shared with us.

Cancellation Policy:

Please make sure your cancellation is within the first 2 hours of commencement of your project to receive a complete refund. Please refer to the above points to know the cancellation fee according to the percentage of your project.

Refund Timeline:

You will be credited with your refund within 1-7 Working days.

Customer service:

For all customer service inquiries, feedback, or refund related queries, please submit an inquiry form at www.surreal.co.in/contact or write us on sales@surreal.co.in